Datenschutz

PREAMBLE

The present Personal Data Protection Policy, hereinafter "Policy", wishes to inform you about the following points:

1 - The commitments adopted by Luzcar, sociedade de veiculos motorizados sem condutor Lda, hereinafter referred to as Luzcar Lda, on the Protection of Personal Data, under the terms and in accordance with Regulation (EU) 2016/679, on the protection of natural concerning the processing of Personal Data and the free movement of such data. These commitments are adopted on the basis of the General Data Protection Regulation, hereinafter "RGPD"; and

2 - Regarding the manner in which Luzcar Lda treats its Personal Data, in particular the Personal Data obtained at the time of the conclusion of the rental agreement, in the act of booking a rental car or in a digital form, namely through from websites, applications or any other platforms for the purpose of making a car rental reservation.


1. DEFINITIONS

"Personal Data" means any information related to the Data Owner and that allows him to identify.
"Data Holder" means any identified or identifiable natural person to whom the Personal Data is associated. The natural person may be directly or indirectly identifiable or identified, including by name, civil or tax identification number, location data, online identifiers (such as IP addresses and logs). Identification can also be made through factors of physical, physiological, genetic, mental, economic, cultural or social identity. The user of the website, applications and digital platforms is considered as Data Holder in relation to Luzcar Lda.
«Controller» - internal entity of Luzcar Lda that defines the objectives and means of the Treatment of Personal Data.
"Subcontractor" - an entity external to Luzcar Lda that treats Personal Data on behalf of that.
'Treatment' means any operation carried out in the Personal Data by automatic or non-automatic means such as the collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, dissemination by transmission, dissemination or, alternatively, availability, harmonization or association, restriction, disposal or destruction. Any other operation contemplated under the terms of the RGPD is also considered to be the Treatment of Personal Data.

2. WHAT ARE THE COMMITMENTS ASSUMED BY LUZCAR LDA. IN RELATION TO THE PROTECTION OF PERSONAL DATA?

Luzcar Lda guarantees the complete protection of Personal Data in accordance with the rules set forth in the RGPD, with respect to all procedures and mandates therein, especially with regard to the Treatment of Personal Data of customers, and possible customers.

2.1. RESPONSIBLE PROTECTION OF PERSONAL DATA

Luzcar Lda has implemented in accordance with the RGPD and internal policies, in order to ensure compliance and adaptation to the standards of the RGPD.
The Controller of Luzcar Lda is responsible for informing and advising about the requirements and applicable, as well as for monitoring the compliance of said requirements and the manner of acting of Luzcar Lda, cooperating and acting as preferential contact with the competent Supervisory Authorities.

2.2. CONFORMITY PROGRAM FOR THE PROTECTION OF PERSONAL DATA

Luzcar Lda has developed and implemented tools and procedures in order to guarantee the effective protection of Personal Data.
Luzcar Lda has adopted and implemented several internal policies and procedures to raise awareness among its employees, suppliers and partners on the protection of Personal Data, giving them operational guidance on compliance with the RGPD, always following the compliance of these procedures.

2.3. PRINCIPLES OF PROTECTION OF PERSONAL DATA

Treatment of Personal Data
Luzcar Lda undertakes to treat your Personal Data in accordance with the following principles:
• Your Personal Data is processed legally, impartially and in a transparent manner, thus ensuring the principles of legality, impartiality and transparency;
• Your Personal Data is collected and processed for specific, explicit and legitimate purposes, not being processed in a divergent manner and incompatible with the purposes for which it was collected, thus ensuring the purpose limitation principle;
• Your Personal Data is collected and maintained appropriate, relevant and limited to what is strictly necessary, taking into account the purposes for which it is processed, thus respecting the principle of data minimization.
• Your Personal Information must be truthful and, whenever necessary or understood, must be rectified and updated, respecting the principle of rigor.

Treatment of Personal Data
Luzcar Lda undertakes to treat your Personal Data in accordance with the following principles:
• Your Personal Data is processed legally, impartially and in a transparent manner, thus ensuring the principles of legality, impartiality and transparency;
• Your Personal Data is collected and processed for specific, explicit and legitimate purposes, not being processed in a divergent manner and incompatible with the purposes for which it was collected, thus ensuring the purpose limitation principle;
• Your Personal Data is collected and maintained appropriate, relevant and limited to what is strictly necessary, taking into account the purposes for which it is processed, thus respecting the principle of data minimization.
• Your Personal Information must be truthful and, whenever necessary or understood, must be rectified and updated, respecting the principle of rigor.

Treatment Safety
Luzcar Lda has defined technical measures and procedures for the effective implementation of the principles of protection of Personal Data in order to comply with the RGPD, thus protecting the rights, freedoms and guarantees of the Personal Data Holders, from the beginning of their collection and consequent treatment.

Luzcar Lda has determined the imposition of the same level of protection of Personal Data to all Subcontractors (service providers, suppliers, partners, etc.) by including specific clauses in the contracts.

3. INFORMATION CONCERNING THE PROCESSING OF PERSONAL DATA BY LUZCAR LDA

3.1. HOW DO LUZCAR LDA GET YOUR PERSONAL DATA?
Through the collection carried out in the commercial establishments you explore and through its websites, where the Data Holder makes available and consents to the respective collection.
Thus, it is possible for Luzcar Lda to collect your Personal Data through the following means:
• In the commercial establishments you operate;
• When you create a registration / account on your websites;
• When, in any other way, it sends us information of a personal nature;
• When you enter comments or images in the pages of social networks owned by Luzcar Lda

3.2. WHY DO LUZCAR LDA NEED TO COLLECT YOUR PERSONAL DATA?
Luzcar Lda collects your Personal Data in accordance with the legislation in force for the conclusion of car rental agreements.
Your Personal Data will be treated in such a way as to prevent third party fraud situations from occurring.
Personal Data related to the conclusion of a rental agreement will be treated in a way that ensures a high level of security in the execution of the transaction as a way to avoid identity theft and fraud in making payments.
Luzcar Lda may transfer your Personal Data to third parties, such as Subcontracting service providers / companies or, when legally required, to public and / or judicial authorities.
In case of outstanding balance, suspicion of fraud or attempted fraud, Personal Data will be preserved in an internal file until the situation is regularized. Under these conditions, Luzcar Lda can refuse any commercial transactions until the situation is regularized. In the verification of situations similar to those described above, the client will be informed individually and will have the possibility to pronounce and prove his identity.

3.3 LEGAL BASIS OF PROCESSING

The processing operations carried out in relation to the Customer's Personal Data by Luzcar Lda are based on:
• The need to execute the contracts signed with its customers for the rental service of vehicles without driver;
• When the Treatment is required by the legislation in force;
• The Holder has given express authorization for the processing of his Personal Data for one or more specific purposes; or
• Treatment is necessary for the proper execution of a contract to which it is a party;

3.4 HOW LONG DO YOU KEEP YOUR PERSONAL DATA?

Luzcar Lda maintains its Personal Data according to the periods of conservation imposed by the legislation and regulations in force, namely taking into account its activity.
Luzcar Lda may store your Personal Data during the following periods:
• When you contact us to request information, we will store your personal data for as long as it takes to process and effect your request;
• When you contact us to make a car rental reservation, we will store your personal data for as long as it takes to process and fulfill your request
• We keep your personal data until you cancel the authorization or ask us to delete them, in accordance with the legislation in force. In this case, Luzcar Lda will only preserve the information necessary to guarantee its right of opposition in accordance with the regulations and norms cool.

3.5 WHO ARE THE RECEIVERS OF YOUR PERSONAL DATA?

Luzcar Lda employees can access their Personal Data that is in the car rental reservations until the conclusion of the rental contract or the cancellation of the same, and in the car rental contracts during its term, but only by strict necessity .
Likewise, only the services responsible for claims, accident management will have full or partial access to the related Personal Data.
Luzcar Lda does not share your Personal Data with third parties, with the exception of service providers / Subcontracting companies, public judicial authorities with legal powers for this purpose, in accordance with the legal regulations in force.
Luzcar Lda guarantees the confidentiality and security of the Personal Data during the transfer to the aforementioned receivers.

4. SOCIAL NETWORKS

Social networks
To allow you to share content or comments about our products and / or services, our website, applications and digital platforms may include social networking components (buttons, plug-ins, etc.).
These components are used by social networks to track your browsing habits and will only work if your browser is connected to the social network in question (but you do not have to use the 'share' button, for example).
The social networks you use determine the terms governing your use of the information they obtain, and Luzcar Lda has no control over the use of this information. We recommend that you review their privacy policies, which will specify how they use this data and what you can do to increase account confidentiality.

5. SAFETY PRECAUTIONS

Luzcar Lda has implemented all appropriate technical and organizational measures to guarantee a level of security of the Personal Data appropriate to the risk and, in particular, to protect the Personal Data against destruction, loss, alteration, unauthorized disclosure or accidental or illegal access.
The same level of protection is contractually imposed by Luzcar Lda to its Subcontractors.
Any employee of Luzcar Lda who during his / her work may have access to his / her Personal Data will keep them strictly confidential.

6. EXERCISE OF YOUR RIGHTS

You may at any time, in accordance with the applicable rules regarding the protection of Personal Data, exercise your rights of access, rectification, deletion and transfer of your Personal Data and also your rights of restriction and opposition to the Treatment of Your Data Personal.
When the Treatment is based on your express authorization, you have the right to revoke your authorization at any time.
To exercise your rights, you can contact us at the following email address: email@luzcar.com
In order to enable us to respond to your request, you must provide us with the following identifying information: name, surname, email or address and any other information necessary to confirm your identity.
You also have the right to complain to the Supervisory Authority in case of violation of the rules applicable to the protection of Personal Data, in particular the RGPD.

7. AMENDMENTS TO OUR PERSONAL DATA PROTECTION POLICY

The Personal Data Protection Policy may be changed by Luzcar Lda at any time.
If Luzcar Lda intends to adjust the Policy (eg, if Luzcar Lda intends to use its Personal Data in a way other than that stipulated in the Policy in force at the time of data collection), a notice of such changes will be published in a version revised version of the current Policy and the revised version will become effective when it is published.
Luzcar Lda will publish such changes on the Personal Data Protection Policy page, informing the customer through a message when accessing the website, application or digital platforms.
We remind you that Luzcar Lda is committed not to process your personal data in a way incompatible with the initial objectives already mentioned, except when it is in compliance with the rules in force.

8. QUESTIONS / CONTACT

For any questions or comments regarding our Policy or how Luzcar Lda collects and uses your Personal Data and to exercise your rights related to your Personal Data collected, contact the Data Protection Department of Luzcar Lda through following email@luzcar.com

In case of interpretation of this Regulation the Portuguese version shall prevail.